Microsoft's Agent2Agent, ServiceNow's AI Tools, and AI in Biopharma
In Episode 68 of The AI Agent Daily Brief, we delve into Microsoft's support for Google's Agent2Agent protocol and its broader implications for the tech landscape. The episode explores the adoption of Microsoft's Agent Service and the rise of agentic computing. ServiceNow's new AI tools are discussed, highlighting their potential to challenge Salesforce in customer journey orchestration. We look at the future of customer interactions and CRM data utilization with AI, and the battle for control over agentic supervisor functions. The episode also covers the enhancement of PC interactions with AI agents in Windows and their transformative impact in the biopharma industry, concluding with a sign-off.
Key Points
- Microsoft's backing of Google's A2A protocol is paving the way for seamless interoperability between AI agents across different platforms, clouds, and organizations.
- ServiceNow's new suite of AI tools, including the AI Control Tower and AI Agent Fabric Service, is set to revolutionize customer interactions by integrating and automating tasks across various systems and departments.
- AI agents in the biopharma industry could significantly boost productivity and reduce costs, potentially unlocking $180 billion to $240 billion annually by handling 55% of workforce hours.
Chapters
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Transcript
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